Terms of service

GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE miverbeauty.com

I. SUBJECT MATTER

Art. 1. These General Terms and Conditions are intended to regulate the relations between VEDES HEALTH LTD, UIC 208319781, with registered office and management address: Sofia 1799, Mladost 2, block 245A, entrance 1, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the MiVER Beauty e-commerce platform, hereinafter referred to as “miverbeauty.com”.

II. SUPPLIER INFORMATION

Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  • Supplier name: VEDES HEALTH LTD

  • Registered office and management address: Sofia 1799, Mladost 2, block 245A, entrance 1

  • Address for conducting business and for submitting consumer complaints: Sofia 1799, Mladost 2, block 245A, entrance 1

  • Contact details: info@miverbeauty.com, phone +359 89 993 6564

  • Entry in public registers: UIC 208319781

  • Supervisory authorities:

(1) Commission for Personal Data Protection
Address: Sofia, 2 “Prof. Tsvetan Lazarov” St.
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

(2) Commission for Consumer Protection
Address: 1000 Sofia, 4A “Slaveykov” Sq., floors 3, 4 and 6
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

  • VAT registration: 208319781

III. PLATFORM CHARACTERISTICS

Art. 3. MiVER Beauty is an e-commerce platform accessible at miverbeauty.com, through which Users may enter into contracts for the purchase and delivery of goods offered by the Supplier on the platform, including the ability to:

  • Register and create a profile to browse the Supplier’s online store and use additional information services;

  • Browse goods, their characteristics, prices, and delivery terms;

  • Enter into contracts with the Supplier for the purchase and delivery of goods offered on miverbeauty.com;

  • Make payments related to concluded contracts through electronic payment methods available on miverbeauty.com;

  • Receive information about new goods offered by the Supplier on miverbeauty.com;

  • Submit electronic statements in connection with the conclusion or performance of contracts with the Supplier through the interface of miverbeauty.com;

  • Be informed of rights arising from the law, primarily through the interface of the miverbeauty.com platform;

  • Exercise the right of withdrawal where applicable under the Consumer Protection Act.

Art. 4. The Supplier, through the miverbeauty.com platform, organizes the delivery of goods and guarantees the Users’ statutory rights, in accordance with good faith, established practice, and applicable consumer and commercial law standards and conditions.

Art. 4.2. In accordance with the requirements of international card organizations and the General Terms for servicing bank card payments via POS terminal software of UniCredit Bulbank, where an order is cancelled in relation to goods/services paid for by a user via bank card, the merchant must refund the respective amount exclusively by a credit transaction to the same card used for the original payment. We recommend that the above information be included in the texts of the “General Terms and Conditions” section.

Art. 5.
(1) Users enter into a contract with the Supplier on miverbeauty.com for the purchase of goods at miverbeauty.com. The contract is concluded in Bulgarian and stored in the Supplier’s database within the platform.
(2) Under the concluded sales contract, the Supplier undertakes to organize the delivery and transfer of ownership of the goods selected by the User through the platform interface. Users have the right to correct errors in the entered information no later than the moment of submitting the statement for concluding the contract with the Supplier on miverbeauty.com.
(3) Users pay the Supplier the consideration for the delivered goods under the terms set out on miverbeauty.com and these General Terms and Conditions. The consideration equals the price announced on miverbeauty.com.

Art. 6.
(1) The User and the Supplier agree that all statements between them related to the conclusion and performance of the sales contract may be made electronically and constitute electronic statements within the meaning of the Electronic Document and Electronic Trust Services Act and Art. 11 of the Electronic Commerce Act.
(2) It is presumed that electronic statements made by Users on the website are made by the persons indicated in the data provided by the User upon registration, provided the User has entered the relevant username and password for access.

REGISTRATION FOR USE OF miverbeauty.com

Art. 7.
(1) In order to use miverbeauty.com to conclude sales contracts for goods, the User must enter a username and password of their choice for remote access, or authenticate via their Facebook or Google profile, thereby being deemed to have accepted these General Terms and Conditions.
(2) The username and password are determined by the User upon online registration on the Supplier’s website within the miverbeauty.com platform, in accordance with the procedure specified therein. Users may also place orders using Facebook or Google profiles.
(3) By entering their details in the shopping cart and clicking the “Order” button, the User declares that they are familiar with these General Terms and Conditions, agree with their content, and undertake to comply with them unconditionally.
(4) The Supplier confirms the User’s order by email. A user account is created and contractual relations arise between the User and the Supplier.
(5) When registering or placing an order, the User undertakes to provide true and up-to-date information and to update the data promptly in case of changes.

TECHNICAL STEPS FOR CONCLUDING A SALES CONTRACT

Art. 8.
(1) Users primarily use the interface of the Supplier’s page on miverbeauty.com to conclude sales contracts for goods offered by suppliers on the platform.
(2) In cases where an order is placed without registration by the User, the User accepts these General Terms and Conditions upon delivery. The User is deemed to have accepted these General Terms and Conditions by accepting delivery of the goods.

Art. 9. Users conclude a sales contract for goods on miverbeauty.com through the following procedure:
(1) Logging into the ordering system on miverbeauty.com;
(2) Selecting one or more goods offered by the Supplier and adding them to the shopping list/cart;
(3) Providing the necessary data to identify the User as a party to the contract;
(4) Providing delivery details;
(5) Choosing the payment method and time of payment;
(6) Confirming the order.

CONTENT OF THE CONTRACT

Art. 10.
(1) The Supplier and Users conclude separate sales contracts for the goods requested by Users, regardless of whether they are selected with a single electronic statement and from one shopping list/cart.
(2) The Supplier may organize the delivery of goods ordered under separate sales contracts together and simultaneously.
(3) Users’ rights regarding delivered goods are exercised separately for each sales contract. Exercising rights related to one delivered good does not affect other sales contracts for other goods. Where the User has the status of “consumer” within the meaning of the Consumer Protection Act, exercising the right of withdrawal from the sales contract for a particular good does not affect the sales contracts for other goods delivered to the consumer.

Art. 11. When exercising rights under a sales contract, the User must specify clearly and unambiguously the contract and the goods to which the rights relate.

Art. 12. The User may pay the price for the separate sales contracts either all at once when placing the order or upon delivery.

VII. SPECIAL CLAUSES APPLICABLE TO CONSUMERS (WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT)

Art. 13. The rules of this Section VII apply only to Users who, based on the data provided for concluding the sales contract or upon registration in miverbeauty.com, can be deemed to be Consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

Art. 14.
(1) The main characteristics of the goods offered by the Supplier on miverbeauty.com are specified in the profile/page of each product on miverbeauty.com.
(2) The price of the goods, inclusive of all taxes and fees, is determined by the Supplier in the profile/page of each product on miverbeauty.com.
(3) The amount of postal or transport costs not included in the price of the goods is determined by the Supplier and provided as information to Users when selecting goods to conclude a sales contract.
(4) The methods of payment, delivery, and performance of the contract are determined in these General Terms and Conditions and in the information provided to the User through mechanisms on miverbeauty.com.
(5) The information provided under this article is up to date at the time it is displayed on miverbeauty.com prior to concluding the sales contract.
(6) Users agree that all information required under the Consumer Protection Act may be provided through the interface of miverbeauty.com or by email.

Art. 15.
(1) The Consumer agrees that suppliers on miverbeauty.com have the right to request advance payment for concluded sales contracts and delivery.
(2) The Consumer independently chooses whether to pay the Supplier for delivery before or at the time of delivery.
(3) If the value of the Consumer’s order equals or exceeds BGN 15,000, payment shall be made only by transfer or deposit to the Supplier’s payment account.

Art. 16.
(1) The Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of accepting the goods from the Supplier, using the standard withdrawal form available on the Supplier’s website in the “Exercise Your Rights” section and in Annex No. 1 to these General Terms and Conditions. Information on exercising the right of withdrawal is available in “Exercise Your Rights” and in Annex No. 2 to these General Terms and Conditions.
(2) The right of withdrawal under para. 1 does not apply in the following cases:

  • supply of goods made to the Consumer’s order or tailored to their individual requirements;

  • supply of goods which, by their nature, may deteriorate or have a short shelf life;

  • supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;

  • supply of goods which, after delivery and by their nature, have been mixed with other goods and cannot be separated;

  • supply of sealed audio/video recordings or sealed computer software which have been unsealed after delivery, including license activation codes, software functions, or virtual payment instruments;

  • supply of newspapers, periodicals, or magazines, except for subscription contracts.
    (3) Where the Supplier has failed to fulfill the information obligations under the Consumer Protection Act, the Consumer may withdraw within up to one year and 14 days from the date of receipt of the goods. If the information is provided within the withdrawal period, the period begins to run from the date the information is provided. The Consumer may submit the withdrawal statement directly to the Supplier via the standard withdrawal form available on the Supplier’s website and in Annex No. 1.
    (4) Where the Consumer has exercised the right of withdrawal, the Supplier refunds all sums received from the Consumer, including delivery costs, without undue delay and no later than 14 days from the date the Supplier is informed of the Consumer’s decision to withdraw. The refund is made using the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly agrees otherwise and provided no costs are incurred by the Consumer as a result.
    (5) When exercising the right of withdrawal, the costs of returning the goods are deducted from the refundable amounts under para. 4, except where the Consumer organizes the return themselves at their own expense. The Supplier is not obliged to reimburse additional delivery costs where the Consumer expressly chose a delivery method different from the least expensive standard delivery offered by the Supplier.
    (6) The Consumer undertakes to store the received goods and ensure that their quality and safety are preserved during the period under para. 1.
    (7) The Consumer may exercise the right of withdrawal by sending a written statement to the Supplier using the standard withdrawal form available in the “General Terms and Conditions” section on miverbeauty.com and in Annex No. 1.
    (8) Where the Supplier has not offered to collect the goods itself, it may withhold the refund until it has received the goods back or until the Consumer provides evidence that the goods have been sent back, whichever occurs first.
    (10) Regardless of the above, the Consumer undertakes to return the goods in a merchantable condition allowing their subsequent sale, unless unpacking inevitably leads to an obvious impairment of the goods’ merchantable appearance, including but not limited to destroyed boxes, hermetic packaging, and similar cases. In the event the merchantable appearance is impaired, the Supplier may, at its discretion, refuse to accept the withdrawal or charge the Consumer costs for restoring the goods to a merchantable condition.
    (11) If the right of withdrawal under this article is exercised, the Consumer is deemed to have also withdrawn in relation to any bonus content attached to the goods.

Art. 17.
(1) The delivery period for each product is specified individually when concluding the contract through the Supplier’s website on miverbeauty.com.
(2) Where no delivery period is expressly agreed, the delivery period is 30 calendar days from the day following the submission of the order.
(3) If the Supplier cannot perform the contract due to unavailability of the ordered goods, it must inform the Consumer and refund the amounts paid.

Art. 18. The Supplier undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising, and sale of food supplements.

VIII. PERFORMANCE OF THE CONTRACT

Art. 19.
(1) The Supplier may organize delivery and handover of the goods to the User via a courier within the term determined at the conclusion of the contract.
(2) If the term under para. 1 is not expressly agreed, the Supplier shall organize delivery and handover within a reasonable period.

Art. 20.
(1) The User must inspect the goods at the moment of delivery and handover and, if they do not meet the requirements, notify the Supplier immediately.
(2) If the User fails to notify the Supplier under para. 1, the goods are deemed approved as complying with the requirements, except in cases of hidden defects.

Art. 21. The Supplier on miverbeauty.com is not obliged to provide the necessary servicing for the goods.

Art. 22. For matters not regulated in this section, the rules on commercial sale under the Commerce Act and the Consumer Protection Act apply.

PERSONAL DATA PROTECTION

Art. 23.
(1) The collection, storage, and processing of personal data is carried out in accordance with VEDES HEALTH LTD’s Privacy Policy, accessible here: Privacy Policy.
(2) The personal data entered by Users is protected under the Personal Data Protection Act and Regulation (EU) 2016/679, and the Supplier processes it for the purposes and within the time limits set out in the Privacy Policy.
(3) By consenting to the Privacy Policy, the User expressly confirms agreement that the Supplier may store information or access information stored on the User’s end device for the purposes and periods exhaustively specified therein. The User also agrees that the Supplier may store or access information on the User’s end device on other grounds specified in the Privacy Policy.
(4) The User/Consumer agrees that the Supplier may at any time send electronic messages to the User/Consumer, including newsletters or purchase offers, while the User/Consumer remains registered in the Supplier’s online store on miverbeauty.com.
(5) The User/Consumer agrees that the Supplier may collect, store, and process data regarding the User’s/Consumer’s behavior when using the Supplier’s online store on miverbeauty.com. The User has the right to object to the storage of or access to the information under para. 3 in the manner provided in the Privacy Policy.

Art. 24.
(1) At any time, the Supplier has the right to require the User to identify themselves and verify the authenticity of any circumstances and personal data declared during registration.
(2) If, for any reason, the User has forgotten or lost their username and password, the Supplier may apply the “Procedure for Lost or Forgotten Usernames and Passwords,” available at: miverbeauty.com.

AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 25.
(1) These General Terms and Conditions may be amended by the Supplier, who will notify all registered Users in an appropriate manner.
(2) The Supplier and the User agree that any supplement or amendment will take effect in relation to the User in one of the following cases:
A) after the User is expressly notified and the User does not state within 14 days that they reject them; or
B) after publication on the Supplier’s website on miverbeauty.com and the User does not state within 14 days of publication that they reject them;
C) by the User’s express acceptance through their profile on the Supplier’s website on miverbeauty.com.
(3) The User agrees that all notifications from the Supplier related to amendments of these General Terms and Conditions will be sent to the email address provided by the User upon registration, and that such emails need not be signed with an electronic signature in order to be effective.

Art. 26. The Supplier publishes these General Terms and Conditions at {terms_rul} together with all supplements and amendments thereto.

TERMINATION

Art. 27. These General Terms and Conditions and the User’s contract with the Supplier are terminated in the following cases:

  • termination and commencement of liquidation or insolvency of one of the parties;

  • by mutual written agreement;

  • objective impossibility for one of the parties to perform its obligations;

  • seizure or sealing of equipment by state authorities;

  • deletion of the User’s registration on miverbeauty.com—however, concluded but unperformed sales contracts remain in force and are subject to performance.

Art. 28. The Supplier may, at its discretion, without notice and without compensation, unilaterally terminate the contract if it establishes that the User uses miverbeauty.com in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards, or generally accepted rules and practices in e-commerce.

XII. LIABILITY

Art. 29. The User undertakes to indemnify and hold harmless the suppliers on miverbeauty.com and the Supplier against court claims and other claims by third parties (whether justified or not) for all damages and costs (including attorneys’ fees and court costs) arising out of or in connection with:
(1) failure to perform any obligation under this contract;
(2) infringement of copyright, producers’ rights, broadcasting rights, or other rights in intellectual or industrial property;
(3) unlawful transfer to third parties of rights granted to the User under the term and conditions of the contract;
(4) false declaration of the presence or absence of “consumer” status under the Consumer Protection Act.

Art. 30. The Supplier shall not be liable in cases of force majeure, accidental events, internet issues, technical or other objective reasons, including orders by competent state authorities.

Art. 31.
(1) The Supplier is not liable for damages caused by the User to third parties.
(2) The Supplier is not liable for property or non-property damages, including lost profits or suffered losses, incurred by the User in the process of using or not using miverbeauty.com and concluding sales contracts with the Supplier.
(3) The Supplier is not liable for periods during which the platform is unavailable due to force majeure.
(4) The Supplier is not liable for damages from comments, opinions, and posts under products, news, and articles on miverbeauty.com.

Art. 32.
(1) The Supplier is not liable if security measures of technical equipment are bypassed and this results in loss, dissemination, access restriction, or other similar consequences regarding information.
(2) The Supplier is not liable for conclusion of a sales contract, provision of access to information, loss, or change of data occurring as a result of false identification by a third party impersonating the User, where circumstances indicate that this person is the User.

XIII. OTHER TERMS

Art. 33.
(1) The User and the Supplier undertake to mutually protect their rights and legitimate interests and to keep confidential any trade secrets that become known to them in the course of performance of the contract and these General Terms and Conditions.
(2) The User and the Supplier undertake, during and after the contract period, not to disclose publicly any written or oral correspondence conducted between them. Public disclosure may include publication in print and electronic media, internet forums, personal or public websites, etc.

Art. 34. In case of inconsistency between these General Terms and Conditions and provisions of a specific contract between the Supplier and the User, the provisions of the specific contract shall prevail.

Art. 35. The invalidity of any provision of these General Terms and Conditions shall not result in invalidity of the entire contract.

Art. 36. For matters not regulated herein, applicable laws of the Republic of Bulgaria shall apply with regard to performance and interpretation of the contract.

Art. 37. These General Terms and Conditions enter into force for all Users of miverbeauty.com.

Annex No. 1 – Standard Form for Exercising the Right of Withdrawal

Standard Withdrawal Form

(complete and submit this form only if you wish to withdraw from the contract)

– To (VEDES HEALTH LTD, Sofia 1799, Mladost 2, block 245A, entrance 1, info@miverbeauty.com):
– I/We hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*
– Ordered on*/received on*
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date

  • Delete as appropriate.

Annex No. 2 – Information on Exercising the Right of Withdrawal

Standard instructions for withdrawal

Right of withdrawal from a distance contract or an off-premises contract.
You have the right to withdraw from this contract, without giving any reason, within 14 days.
The withdrawal period expires 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us using the contact details provided on miverbeauty.com of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).

You may use the attached model withdrawal form, but it is not obligatory. You may also complete and submit electronically either the model withdrawal form or any other unequivocal statement of withdrawal on our website miverbeauty.com. If you use this option, we will send you confirmation of receipt of the withdrawal on a durable medium (e.g., by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement to the bank account indicated by you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall bear the direct cost of returning the goods. The costs are expected not to exceed approximately the amount of the delivery fee or standard courier service.

You are liable only for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Additional consumer information is available at miverbeauty.com.